Privacy Policy

‍1. Purpose of this Privacy Notice

Reckon Financial Services Limited("Reckon", "we", "us" or "our") is committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use, store, disclose and protect personal data when you:

·      visit our website;

·      contact us through our website or by email, telephone or post; or

·      make an enquiry about our services.

We process personal data in accordance with applicableJersey data protection legislation, principally the Data Protection (Jersey) Law 2018. Please read this Privacy Notice carefully so that you understand how and why we use personal data.

2. Data Controller

For the purposes of applicable data protection legislation, the data controller is:

Reckon Financial Services Limited
Elizabeth House
9 Castle Street
St Helier
Jersey JE2 3BT

Telephone: +44 (0)1534 873067
Email and data protection enquiries: admin@reckonfs.com

Reckon Financial Services Limited is regulated by the Jersey Financial Services Commission as a Trust Company Business.

3. Personal Data We Collect

The personal data we collect depends on how you interact with us.

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3.1 Information you provide

When you contact us, make an enquiry or correspond with us, we may collect:

·      your name and contact details;

·      your company name and job title, where relevant;

·      information contained in your correspondence or enquiry; and

·      documents or other information that you choose to provide.

3.2 Technical information

Depending on how the website is configured and operated, certain technical information may be collected automatically when you visit it. This may include an internet protocol address, browser or device information, operating system information, access dates and times, pages viewed, referring website details, and website security or diagnostic information.

Where collected, this information may be used to support website operation, performance and security, and to detect suspicious activity, fraud, cybercrime or unauthorised access.

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4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security and user experience.

Details of any cookies currently used on the website, together with any available cookie preference options, will be provided through the website's cookie management settings where applicable.

You may also manage cookies through your browser settings. For further information about cookies or website technologies, please contact us using the details in section 16.

5. How We Use Personal Data

We may use personal data for the following purposes:

·      responding to enquiries and requests;

·      providing information about our services;

·      taking steps in connection with a prospective business relationship;

·      operating, maintaining and securing our website;

·      monitoring and improving website functionality and performance;

·      detecting and preventing fraud, cybercrime and other unlawful activity;

·      complying with legal, regulatory and professional obligations; and

·      establishing, exercising or defending legal rights or claims.

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6. Lawful Bases for Processing

We will process personal data only where we have a lawful basis to do so. The lawful basis will depend on the purpose and circumstances of the processing.

Responding to general enquiries and correspondence: We may process your personal data on the basis of our legitimate interests in communicating with you and operating our business.

Responding to requests concerning our services or a prospective business relationship: We may process your personal data where this is necessary to take steps at your request before entering into a contract and, where applicable, on the basis of our legitimate interests.

Website administration, security and fraud prevention: We may process your personal data on the basis of our legitimate interests in operating and protecting our website, systems and business.

Compliance with legal, regulatory or professional requirements: We may process your personal data where this is necessary to comply with a legal obligation.

Establishing, exercising or defending legal rights or claims: We may process your personal data on the basis of our legitimate interests in protecting our legal rights and managing disputes, or where applicable, to comply with a legal obligation.

Activities for which consent is required: Where consent is required, we will process your personal data on the basis of your consent.

Where we rely on legitimate interests, we consider and balance our interests against your rights, freedoms and reasonable expectations. Where we rely on consent, you may withdraw that consent at anytime. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn or any processing based on another lawful basis.

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7. Sharing Personal Data

We treat personal data confidentially and do not sell personal data. Where necessary and lawful, we may share personal data with:

·      professional advisers, legal advisers and auditors;

·      regulatory, governmental and public authorities;

·      courts and law enforcement agencies;

·      information technology, website, cloud and other service providers acting on our behalf; and

·      other recipients where disclosure is required or permitted by law.

Where a service provider processes personal data on our behalf, we require it to process the data only for authorised purposes and to apply appropriate safeguards, subject to applicable law and contractual arrangements.

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8. International Transfer

In the course of operating our website and conducting our business activities, personal data may be processed by third-party service providers and technology platforms used by Reckon.

Where personal data is transferred outsideJersey, we will use an appropriate lawful transfer mechanism and safeguards asrequired by applicable data protection legislation. These may include:

·      atransfer to a jurisdiction recognised as providing an adequate level ofprotection;

·      approvedcontractual safeguards; or

·      anotherlawful transfer mechanism recognised under applicable data protectionlegislation.

 Further information about safeguards applying to a particular transfer is available on request, subject to any legal or confidentiality restrictions.

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9. Data Security

We maintain appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access, and other forms of misuse.

 Our measures are reviewed and are intended to be proportionate to the nature, volume and sensitivity of the personal dataprocessed and the risks presented by the processing.

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10. Data Retention

We retain personal data only for as long asnecessary to fulfil the purposes for which it was collected, comply with legal,regulatory, contractual and professional obligations, and protect ourlegitimate business and legal interests.

Retention periods are determined by:

·      the type and sensitivity of the personal data;

·      thepurpose for which it was collected and used;

·      applicablelegal, regulatory, contractual and professional requirements;

·      therisk of harm from unauthorised use or disclosure; and

·      ourrecords management and retention policies.

 Personal data that is no longer required will be securely deleted, destroyed or anonymised, unless continued retention isrequired or permitted by law or is necessary for a legitimate business or legal purpose.

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11. Your Rights

Subject to applicable conditions, limitations and exemptions, you may have the following rights in relation to your personal data:

To be informed: to receive clear information about howpersonal data is collected and used.

Access: to obtain confirmation as to whether weprocess your personal data and, where applicable, receive a copy.

Rectification: to ask us to correct inaccurate personal dataand complete incomplete personal data.

Erasure: to ask us to delete personal data where thelegal conditions are met.

Restriction: to ask us to restrict processing in certaincircumstances.

Data portability: to receive certain personal data in astructured, commonly used and machine-readable format and, where applicable,have it transmitted to another controller.

Objection: to object to processing based on legitimateinterests in certain circumstances.

Automated decision-making: to obtain safeguards in relation to certaindecisions based solely on automated processing that produce legal or similarlysignificant effects.

Withdraw consent: to withdraw consent at any time where consent is the lawful basis for processing.

We do not currently use personal data collected through this website to make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.

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12. Exercising Your Rights

To exercise a data protection right, including making a subject access request, please contact us using the details in section 16 and make your request clear.

We may ask for information reasonablyrequired to verify your identity, clarify your request or locate the relevantinformation. We will respond within the period required by applicable law.Rights may be subject to legal or regulatory limitations and exemptions, and we will explain our position where appropriate.

You will not ordinarily be required to pay afee. A fee may be charged, or a request may be refused, only where permitted byapplicable law.

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13. Complaints

If you have concerns about the way we process personal data, please contact us first so that we can investigate and seek to resolve the matter.

You also have the right to lodge a complaint with the Jersey Office of the Information Commissioner (JOIC) if you believe that your personal data has been processed in a manner that does not comply with applicable data protection legislation.

Jersey Office of the Information Commissioner
Website: jerseyoic.org

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14. Third Party Websites

Our website may contain links to third party websites. Reckon is not responsible for the privacy practices, content orsecurity of those websites. You should review the privacy information provided bya third party before providing personal data through its website or services.

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15. Changes to this Privacy Notice

We may amend this Privacy Notice to reflect changes in legislation, regulatory guidance, technology, operational practices or our business activities.

The most current version of this Privacy Notice will be available on our website. Where appropriate, we will take reasonable steps to draw material changes to your attention.

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16. Contact Us

Reckon Financial Services Limited
Elizabeth House
9 Castle Street
St Helier
Jersey JE2 3BT

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Telephone: +44 (0)1534 873067
Email: admin@reckonfs.com